Privacy Policy – ixbet Pakistan Data Protection Commitment

1. Introduction

At ixbet, we take the privacy of our players seriously. When you register, deposit, place a bet or simply browse the platform, you share personal information with us. This Policy is our promise to you about how that information is handled — what we collect, why we need it, who sees it and how long we keep it.

We are committed to collecting only the data we genuinely need to operate the platform, process your transactions, keep your account secure and meet our legal obligations. We do not collect data for the sake of it, and we do not sell your personal information to marketers or data brokers. That is a line we do not cross.

This Policy applies to all personal data processed by ixbet in connection with the ixbet.life platform, mobile applications and any related communications channels including email and live chat. It covers players in Pakistan and all other jurisdictions where ixbet operates.

2. Data We Collect

ixbet collects the following categories of personal data. Not all categories apply to all users — what we collect depends on how you use the platform.

2.1 Registration and Identity Data

When you create an ixbet account, we collect your full name, date of birth, email address, mobile phone number and a username. This is the minimum information we need to create and manage your account.

2.2 Verification (KYC) Data

To comply with anti-money-laundering regulations and to confirm your age and identity, we may request copies of government-issued identity documents. For Pakistani players this typically means your CNIC (Computerised National Identity Card), passport or driving licence. We may also request a proof of address document such as a utility bill or bank statement.

2.3 Financial and Transaction Data

We record all deposits, withdrawals and bet transactions associated with your account. For payment processing purposes we collect details of the payment method you use — such as your Easypaisa or JazzCash mobile number, or the last four digits of a bank card. We do not store full card numbers on our servers.

2.4 Usage and Behavioural Data

We automatically collect information about how you use the platform — pages visited, games played, bets placed, session duration, device type, browser type, operating system and IP address. This data helps us improve the platform and identify unusual account activity that may indicate fraud or security issues.

2.5 Communications Data

If you contact ixbet customer support, we retain records of those conversations — whether via live chat, email or any other channel. This helps us resolve ongoing issues and improve our service quality over time.

3. How We Collect Your Data

ixbet collects personal data through the following means:

• Directly from you — when you register, complete verification, make a deposit, place a bet, contact support or update your account settings.
• Automatically — through cookies, server logs and analytics tools as you browse and interact with the ixbet platform.
• From third parties — including identity verification service providers, payment processors and fraud detection systems that we use to support our operations.
• From publicly available sources — in limited circumstances, such as sanctions screening checks required by anti-money-laundering regulations.

4. How We Use Your Data

ixbet uses your personal data for the following purposes. We only process data where we have a legitimate legal basis for doing so — either because it is necessary to perform our contract with you, because we have a legal obligation, or because we have a legitimate interest that does not override your privacy rights.

4.1 Account Management

We use your registration data to create and maintain your ixbet account, authenticate you when you log in, process your bets and transactions, and communicate with you about account activity. This is the core of the contractual relationship between you and ixbet.

4.2 Identity Verification and Anti-Money-Laundering

We use KYC data to verify that you are who you say you are, that you meet the minimum age requirement of 18 years, and that your account activity is consistent with anti-money-laundering regulations. These are legal obligations we cannot operate without.

4.3 Fraud Prevention and Security

Usage and technical data — including IP addresses, device fingerprints and session patterns — is analysed to detect unusual account behaviour that may indicate fraud, hacking, bonus abuse or other security threats. Protecting the integrity of the platform protects all players, not just those whose accounts are flagged.

4.4 Responsible Gaming

ixbet uses betting and session data to monitor for patterns that may indicate a player is experiencing gambling-related harm — unusually large deposits, rapid escalation of stakes, or extended unbroken sessions. This analysis enables the platform to reach out proactively and offer responsible gaming tools where appropriate.

4.5 Platform Improvement

Aggregated and anonymised usage data is used to understand which features players find useful, where the user experience can be improved, and which game types and markets are most popular among Pakistani players. This analysis helps ixbet continue to develop a platform that genuinely serves its users.

4.6 Marketing Communications

If you have opted in to receive marketing communications, ixbet may send you information about promotions, new games and special offers. You can opt out of marketing emails at any time by clicking the unsubscribe link in any marketing email, or by updating your communication preferences in your account settings. Opting out of marketing does not affect transactional communications about your account.

5. Data Sharing

ixbet does not sell your personal data to third parties. We share your data only in the following limited circumstances:

5.1 Service Providers

We share data with carefully selected third-party service providers who process data on our behalf — including payment processors (Easypaisa, JazzCash, NayaPay, SadaPay, banking partners), identity verification providers, fraud detection systems, cloud infrastructure providers and customer support software. All such providers are contractually required to process your data only as we instruct and to maintain appropriate security standards.

5.2 Game Providers

Live casino and other game content is delivered by third-party studios. These providers receive your account identifier and bet history for the purpose of game delivery and dispute resolution. They do not receive your full personal profile.

5.3 Legal and Regulatory Obligations

We may disclose personal data to regulatory authorities, law enforcement agencies or courts where we are required to do so by applicable law — including disclosures required under anti-money-laundering legislation or in response to valid legal process such as a court order.

5.4 Business Transfers

In the event of a merger, acquisition or sale of all or part of the ixbet business, personal data held by us may be transferred to the acquiring entity. You would be notified in advance of any such transfer and your rights would be preserved throughout.

6. Data Retention

ixbet retains personal data for as long as it is necessary for the purposes for which it was collected, or as required by applicable laws and regulations. The key retention periods are:

• Active account data: Retained for the lifetime of your account plus five years after account closure, to meet anti-money-laundering and regulatory requirements.
• Transaction and bet records: Retained for a minimum of five years after each transaction, in line with financial record-keeping obligations.
• KYC / verification documents: Retained for five years after account closure, consistent with AML regulations.
• Support communications: Retained for two years from the date of the interaction, unless the subject matter requires longer retention.
• Marketing preferences and opt-out records: Retained indefinitely to ensure we honour your preferences going forward.

After applicable retention periods, data is securely deleted or anonymised so that it can no longer be associated with any individual.

7. Data Security

ixbet implements technical and organisational security measures appropriate to the sensitivity of the data we hold. These include:

• TLS encryption for all data transmitted between your device and the ixbet platform.
• Encryption of sensitive data at rest, including identity documents and financial information.
• Access controls ensuring that only authorised staff with a specific need can access player personal data.
• Regular security testing and vulnerability assessments of the ixbet platform infrastructure.
• Staff training on data protection and security responsibilities.
• Incident response procedures for managing and reporting any data breach.

No system is 100% secure, and ixbet cannot guarantee absolute security. However, we take data security seriously and we are committed to responding quickly to any incident that may affect player data. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you without undue delay.

8. Cookies and Tracking Technologies

ixbet uses cookies and similar technologies on the ixbet.life website and in the mobile application. Cookies are small text files stored on your device that allow us to recognise you between visits and provide a better, more personalised experience.

8.1 Types of Cookies We Use

• Essential cookies: Required for the platform to function — including session management, login state and security tokens. You cannot opt out of these.
• Functional cookies: Remember your preferences such as language settings and previously chosen game filters.
• Analytics cookies: Collect anonymised data about how users navigate the platform to help us improve the experience.
• Fraud prevention cookies: Used to identify suspicious patterns and protect your account and other players from fraud.

8.2 Managing Cookies

You can manage your cookie preferences through the cookie settings panel available when you first visit the ixbet website. You can also control cookies through your browser settings. Note that disabling essential cookies will prevent you from logging in or using the platform correctly.

9. Your Privacy Rights

As an ixbet player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us using the details in Section 13.

Please note that some rights are subject to exceptions — for example, we cannot delete data that we are legally required to retain under anti-money-laundering regulations. Where a request cannot be fulfilled in full, we will explain why.

10. Children's Privacy

The ixbet platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18 years of age. Registration requires confirmation of age, and identity verification checks are used to enforce the minimum age requirement.

If ixbet discovers that personal data has been collected from a person under 18, we will delete that data promptly and close the associated account. If you believe a minor has registered on the ixbet platform, please contact us immediately at support@ixbet.life so that we can take the appropriate action.

11. International Data Transfers

ixbet may process or store your personal data on servers located outside Pakistan. This can occur where ixbet uses cloud infrastructure or service providers based in other countries. When we transfer data internationally, we take steps to ensure that your data receives the same level of protection as it would in a jurisdiction with strong privacy laws.

These steps include using standard contractual clauses approved by relevant data protection authorities, and ensuring that all third-party recipients of your data are bound by data processing agreements that require them to maintain appropriate security and confidentiality standards.

12. Changes to This Privacy Policy

ixbet may update this Privacy Policy from time to time as our practices evolve, new services are added or legal requirements change. When we make material changes to this Policy, we will notify registered players via email or an in-platform notification at least seven days before the changes take effect.

The date at the top of this page reflects when the Policy was last revised. We encourage you to review this Policy periodically. Your continued use of the ixbet platform after a Policy update constitutes your acceptance of the revised terms.

Previous versions of this Privacy Policy are available on request by contacting our support team.

13. Contact Us and Data Protection

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how ixbet handles your personal data, please get in touch using the following details:

If you are not satisfied with our response to a privacy concern, you have the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction.